LEGAL REFERENCE

How We Protect Your Privacy on 8x8

Your account details, payment information, and gaming activity stay secure with us. We've built our privacy framework around Pakistani data protection standards and international security practices, so you...

Encrypted account accessVerified payment processingLocal data handling
8x8 How We Protect Your Privacy on 8x8

Privacy Policy Scope and Jurisdiction

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

PRIVACY QUESTIONS

Get Help With Your Privacy Concerns

Questions about how we handle your data? Our support team is here to walk you through our privacy practices and answer any...

Live Chat Support Reach our support team directly through the chat...
Email Privacy Requests Send detailed privacy inquiries to our data protection...
Account Settings Review and update your personal information anytime in...
SECURITY STANDARDS

How We Earn Your Trust on Data Protection

Our privacy approach is built on transparency, encryption, and accountability. We document every data access point, secure payment flows with industry-standard protocols, and keep your withdrawal history visible...

Encrypted Connections

All communication between your device and 8x8 servers uses SSL encryption. Your login credentials and payment details are never transmitted...

Payment Processor Vetting

JazzCash, Easypaisa, SadaPay and Raast integrations are verified for security compliance. We audit these connections quarterly to ensure your deposit...

Account Verification

We verify your identity before processing withdrawals. This protects your account from unauthorised access and ensures payouts go only to...

Data Minimisation

We collect only the information needed to run your account and process payments. No unnecessary data collection, no hidden tracking...

Transparent Logging

Your account activity log shows every login, deposit, withdrawal, and game session. You can review this history anytime to spot...

Incident Response

If we detect a security issue affecting your account, we notify you immediately and provide steps to secure your access...

What Sets Our Privacy Approach Apart

Our privacy policy is straightforward and consistent across all 8x8 services. We don't hide data practices in fine print or change terms without notice.

No Hidden Data SharingWe don't sell your gaming history, payment patterns, or contact details to advertisers or third-party marketers. Your data stays within 8x8 and our payment processors only.
Clear Retention RulesAccount data is kept for the duration of your membership plus 7 years for regulatory compliance. After that, we securely delete your information unless law requires retention.
Your Withdrawal RightsYou can request a copy of all personal data we hold about you. We provide this within 14 days in a readable format so you know exactly what we store.
Opt-Out OptionsYou control how we contact you. Disable marketing emails, SMS notifications, or push alerts anytime in your account settings without losing access to your account.
Cookie TransparencyWe use cookies only for login persistence, fraud prevention, and game analytics. No tracking cookies follow you across the web. You can disable non-essential cookies anytime.
Third-Party LimitsPayment processors and hosting providers see only the data they need to serve you. We don't grant them permission to use your data for their own marketing.
Policy UpdatesIf we change this privacy policy, we notify you 30 days in advance. You can review changes and decide whether to continue using 8x8 under the new terms.
ACCOUNT SAFEGUARDS

Privacy Features Built Into Your Account

Every part of your 8x8 account is designed with privacy in mind. From login to withdrawal, we've embedded security checks and data controls so you stay in charge...

Two-Factor Authentication Protect your account with a second verification step. Enable 2FA...
Session Timeout Your account automatically logs out after 30 minutes of inactivity...
Withdrawal Verification Before any payout clears to your JazzCash, Easypaisa, SadaPay or...
Login Alerts You receive a notification every time someone accesses your account...
Password Reset Control If you forget your password, we verify your identity before...
Data Export Download a complete copy of your account data anytime—your profile...

Frequently Asked Questions About Your Privacy

We collect your name, email, phone number, date of birth, and payment details to verify your identity and process deposits and withdrawals. We also log your login times, game activity, and account balance for security and regulatory purposes. We don't collect unnecessary data like your browsing history outside 8x8 or your location beyond what's needed to confirm you're in a supported region.

We retain your account data for 7 years after closure to comply with financial and gaming regulations. After that period, we securely delete your personal information. If you request deletion before the 7-year window, we'll discuss your options with our support team, though some data may need to stay for legal compliance.

Yes. Open your account settings and select 'Download My Data' to receive a complete file of everything we store about you—your profile, transaction history, game records, and login logs. We provide this within 14 days in a readable format. You can also request this via email to our privacy contact.

We share your data only with payment processors like JazzCash, Easypaisa, SadaPay and Raast to complete your transactions, and with hosting providers to keep our servers running. We don't sell your data to advertisers, data brokers, or marketing companies. All third parties sign agreements to protect your information.

Your payment details are encrypted using SSL technology and stored on secure servers. We never store your full card number or banking credentials—payment processors handle that directly. Every deposit and withdrawal is verified before processing, and you receive a confirmation in your account history.

Change your password immediately and enable two-factor authentication in your account settings. Contact our support team via live chat or email to report the issue. We'll review your account activity, lock any suspicious sessions, and help you secure your access. If funds were withdrawn without your permission, we'll investigate and work with payment processors to recover them.

Absolutely. In your account settings, you can disable marketing emails, SMS messages, and push notifications anytime. You'll still receive essential account alerts like login confirmations and withdrawal updates. Opting out of marketing doesn't affect your ability to play or access your account.